Working in the trades isn’t just about fixing things—it’s about working with people. Whether you’re fixing a furnace or installing wiring, building good relationships with your customers is key to your success. Here’s how:
Listen Up: The Key to Good Service
Listening well is one of the most important skills you can have. Here’s how to be a better listener:
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Pay attention: Look your customer in the eye and focus on what they’re saying.
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Don’t plan your response: Listen first, then think about what to say.
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Show you’re listening: Nod, smile, and give other signs you’re paying attention.
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Clarify: Repeat what you heard to make sure you got it right. For example, “So you’re saying this, right?”
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Respond thoughtfully: Once you understand, then respond.
Good listening prevents misunderstandings and shows your customers you care.
Clear Communication: Keep It Simple
Clear communication helps you avoid confusion and build trust. Here’s how to communicate better:
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Be clear and simple: Use plain language, not technical jargon.
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Ask questions: Make sure the customer understands and has no questions before you start.
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Summarize: Explain what you did once the job is done.
Good communication makes customers feel informed and confident in your work.
Solving Problems: Your Main Job
Customers hire you to fix problems, and sometimes that means thinking on your feet. Here’s how to improve your problem-solving skills:
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Understand the issue: Take time to really understand the problem.
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Ask for help: Don’t hesitate to ask colleagues for their advice.
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Be flexible: Think of different ways to solve the problem.
Being good at solving problems makes you reliable and helps build your reputation.
